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Weblogs | Knowledge Management education & training worldwide

Roles in the Knowledge Management organisation


Abstract: A fully mature KM organisation will contain several recognised KM positions in order to ensure and facilitator the creation, transfer and re-use of knowledge. Some of these are listed below. Sometimes several of these roles are combined into a single position.
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The Knowledge Management Team

Books, Proceedings, etc. | Knowledge Management education & training worldwide

Abstract: This chapter provides an overview of the professionals who form part of the KM team. The key skill sets required to carry out KM responsibilities are described using a variety of frameworks. The new role of CKO (Chief Knowledge Officer) and CLO (Chief Learning Officer) are introduced, and their evolution from the more traditional CIO (Chief Information Officer) is discussed. The different types of KM jobs that exist and the potential KM employers are outlined, and the chapter concludes with a discussion of the emerging KM profession and some of the ethical issues involved in its practice.

Learning Objectives

  1. List the key KM skills required to carry out KM professional work and justify the need for each one.
  2. Describe the different roles that are required for a KM team and list the key responsibilities of each.
  3. Understand how a CIO role can evolve into a CKO role or even a CLO
  4. Identify the different types of potential KM employers.
  5. Relate the critical cognitive and attitudinal attributes that an ideal KM professional should possess.
  6. Critically evaluate ethical issues in KM situations in order to make recommendations on how to successfully prevent and correct any morally challenging hurdles to KM implementations. Outline the key tenets that should be included in a KM code of ethics and justify your recommendations.

Dalkir, K.: The KM Team. in: Dalkir, K.: Knowledge Management in Theory and Practice. Cambridge, MA: MIT Press, 2011: 297-421.

Copyright © MIT Press. All rights reserved.

1st edition published in 2005 by Butterworth-Heinemann.

The chief knowledge officer in South Africa


Abstract: The knowledge economy has become a reality for many enterprises. In the knowledge economy, it is not products and services that give enterprises a competitive advantage, but how well they manage their knowledge, in other words, what they know and whether they know how …


Survey Findings on Knowledge Managers’ Characteristics and Activities


Abstract: Knowledge management (the process) and knowledge managers (the people) are recent organizational phenomena. The latter (the knowledge managers) are those key individuals charged with the task of making the former (knowledge management) successful. Due to the recent emergence of these organizational initiatives, a …


MBA knowledge management course: is there an impact after graduation


Abstract: The purpose of this paper is twofold. The first is to present the structure of a course entitled ‘Strategic Knowledge Management’ taught at the MBA level at the DeGroote School of Business, McMaster University, Canada. The second goal is to report on the survey …


Case Study: The Knowledge Management honours degree programme @ Southampton Solent University


Abstract: During 2007/8, Southampton Solent University worked on a Leadership Foundation project focused on the utility of the multi-functional team approach as a vehicle to deliver innovation in strategic and operational terms in higher education (HE). The Task-Orientated Multi-Functional Team Approach (TOMFTA) project took two …


What makes for a successful knowledge manager?

Weblogs | Knowledge Management education & training worldwide

Abstract: In the SIKM Leaders Community, Patti Anklam recently asked for suggestions about what makes knowledge managers effective. She cited my list:

Share what you have learned, created, and proved
Innovate to be more creative, inventive, imaginative
Reuse what others have already learned, created, and proved
Collaborate with others …


Knowledge Management Careers and Skills

Weblogs | Knowledge Management education & training worldwide

Careers in Knowledge Management
Abstract: In this section I am going to take a look at what one needs to pursue a career in knowledge management. Below I will start by talking a bit about the kind of KM educations and courses one can find from …

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